Terms and Conditions

Terms & Conditions

Orders – Delivery & Collection

All products are handmade, please allow up to 10 working days for dispatch particularly during peak times such as Christmas, Easter etc.

If you would prefer to collect your order then please select ”collection’ at the checkout.   Once your order is complete, we will contact you by email to arrange collection.  Should you not receive an email please check your junk / spam folder.   Collection is available from our premises at Unit 1.1, 2 Simonsburn Road, Kilmarnock, KA1 5LA.

Postage charges cannot be refunded after you have submitted your order.

Postage and packing is charged at £4.25 and is via Royal Mail tracked 48.  Once your order is marked complete you will receive details via email from Royal Mail with a tracking link.

Returns

Personalised items cannot be returned or refunded.

Allergy Advice

All products are gluten free and made in a gluten free kitchen so there is no risk of cross contamination.

The majority of our products are also suitable for vegetarians.

All products do contain soy and dairy and are also made in an environment that handles nuts.  Please contact us if you have any queries regarding allergens.

Contact Us

You can get in touch with us via the ‘contact us’ option at the top of the page or by emailing info@ccschocolatecreations.co.uk