Terms and Conditions

Terms & Conditions

Orders – Delivery & Collection

All orders are handmade to order, please allow up to 14 days for dispatch particularly during peak times such as Christmas, Easter etc.

If you would prefer to collect your order then please select ”collection’ at the checkout.   We will then contact you by email to arrange collection day/time so please ensure your email address is correct.  Collection is available from our premises on a Thursday or Friday only at the moment.

Free shipping is for collection only.  Orders processed using this order will not be posted out.

Postage charges cannot be refunded after you have submitted your order.

Postage and packing is charged at £3.95 and is via Royal Mail second class.  FREE postage is applied to orders of £100 and over.

Cancellations/ Amend Order

If you wish to cancel or amend your order you must contact us within 24 hours of submitting your order.

Please note, cancellations received after 24 hours will not be refunded.

Allergy Advice

All products are gluten free and made in a gluten free kitchen so there is no risk of cross contamination.

The majority of our products are also suitable for vegetarians.

All products do contain soy and dairy and are also made in an environment that handles nuts.  Please contact us if you have any queries regarding allergens.

CC’s Stockist

If you are interested in stocking CC’s Chocolate Creations then please contact us via sales@ccschocolatecreations.co.uk to discuss further.

Contact Us

You can get in touch with us via the ‘contact us’ option at the top of the page or by emailing info@ccschocolatecreations.co.uk